Your satisfaction is our ultimate goal. We work hard to earn your trust and future business. A If you receive a defective item, you may return it or ask for a discount. Due to time zones, our reply to your questions may not be immediately.If it's non-workdays, please kindly be patient and wait till Monday. This item is in the category "Business, Office & Industrial\Material Handling\Hoists, Winches & Rigging\Winches\Electric Winches". The seller is "yybshop06" and is located in this country: DE. This item can be shipped worldwide.